Day 3: How do I best manage my time with Social Media? [Top 10 SM questions Marketers want answered]

Time Management Social Media

3. How do I best manage my time with Social Media?

Social media has taken up more than its fair amount of cognitive market share in the minds of marketers over the course of the last few years. Whether it’s spending 20 minutes a day checking your facebook profile or pouring over spreadsheets of information calculating ROI’s and engagements, we need to understand that Social Media can take up inordinate amount of time, if we let it, and while the medium is free the resources we allocate to it are not.

In the 2009 EMarketer Research report compiled by Geoff Ramsey over 25% of individuals saw time as their biggest barrier. So how can we manage our time, and efforts, better on Social Media channels? Some of the activities we can engage in to better manage and allocate time to Social Media activities, according to Steve Radick, is:

  • HAVE A GOAL. If you are doing this and don’t see the benefit, stop. If you can only manage one channel, then do so. Don’t overreach in the social space if you can’t keep up.
  • Understand that what we are experiencing is not an information overload, but a filter failure. There’s always been too much information around, now the gatekeepers (quality filters) are gone and we need to create our own.
  • Self-discipline is important. Filters are irrelevant if you can’t monitor yourself
  • Remember that Social Media doesn’t just waste time you save time too through these SM interactions as well

In Managing Social Media Time DK further extrapolates this actioning plan by stressing the importance of spreading the load necessary to successfully manage your Social Media time. He suggests that you:

  • Get internal, meaning that you get everyone in the company to engage socially. Everyone can help, and everyone can engage to develop better visibility
  • Share the load. Introduce internal collaborative workings.
  • Create social space in your day, but beware overuse
  • Also remember to start small, and work your way up.

Managing your time on social media is in effect similar to managing your time on every other aspect of your life, the only difference being your perceptions of missing anything by not being engages 24/7. Engage when you can, give as much time to this component of the marketing mix as you can and don’t compromise of balancing your life.

Day 2: What are the Social Media marketing best practices? [Top 10 Social Media Questions Marketers Want Answered]

Day 1 of our search to answer Michael Stelzner’s Top 10 Social Media Questions to ask marketers has brought us a reasonable answer to measuring your return on investment with regards to Social Media. Today we’ll be focusing on what the best practices for Social Media are:

2. What are the Social Media marketing best practices [My to-do list]?

Most people, when developing their skill sets and knowledge in a field start out with what they already know. Not bearing this is mind, large volumes of companies approach and engage in Social Media without understanding the “formal and unwritten community rules” and treating Social Media as simply another dumping ground for current “advertising assets”, as eloquently put by Lee Odden back in February 2009.

He, Odden, lists some of the best and worst practices of Social Media as:

  • Best Practices
    • Start with a thoroughly researched plan, including audiences, objectives and strategy, not just tactics
    • “Give to get”: meaning listening and participation with your audience. In effect creating value through your engagements, not just sales
    • Be transparent with intentions
    • Understand, advise, monitor and interact with the message, but realise that you can’t control it. [Read my previous post regarding this matter]
    • Metrics should roll up to objectives
  • Worst Practices
    • Being fake in any way. Just ask Trevor Noah and Cell C, by Walter Pike, about this if you need convincing.
    • Not listening
    • Being oblivious for formal and unwritten social rules and codes of conduct.
    • Being pushy or overtly sales driven
    • Approaching social media channels as silos
    • Not staffing appropriately
    • Not having a mechanism to monitor ROI correctly

So, how do I make Social Media work for me?

  • Start with listening, understand what people want
  • Share your backstory, who you are and where you come from
  • Try and crowd source content
  • Target your advertising on Facebook
  • Develop a community of Facebook, and customise their experience
  • Share your offline promotions
  • Respond quickly
  • Link back to your webpage
  • Remember your content and conversational tone, have a strong visual identity
  • Build relationships with bloggers
  • Have a clear call-to-action on Twitter, and try and build anticipation
  • Provide relevant offers and try and enhance customer service
  • Finally, show you are social and encourage sharing of your content